Refund policy

30-day returns

If you're not happy with your order, contact us within 30 days of delivery at hello@havenhues.store with your order number. Please don't send items back without contacting us first; we'll give you the return instructions.

Change of mind: items must be unused, unwashed and in their original condition with the gift bag. Return shipping for change-of-mind returns is paid by the customer. Once we receive and check the item, we'll refund the product price to your original payment method.

Damaged, faulty or wrong item: email us within 7 days of delivery with your order number and a photo of the item. We'll send a replacement or a full refund, and you won't need to pay for return shipping.

Lost parcels: if your tracking hasn't updated for an extended period or your order hasn't arrived within 30 business days of dispatch, contact us and we'll resend it or refund you.

Refund timing: refunds are issued within 5 business days of approval. Your bank may take a few extra days to show it.

Your rights: nothing in this policy limits your rights under the Australian Consumer Law, the UK Consumer Contracts Regulations, or other consumer laws that apply where you live.